Assisted Access-NFSS Info

assistedaccess-nfss@comcast.net

NFSS Communications

POLICIES & INFORMATION:

E-Mail:
We request your email address for one reason, and one reason only. To send order confirmations, shipping confirmations or to correspond to you regarding your order and any problems with its processing. We will NEVER sell, rent or give your email address to any other company or persons. In other words, it's safe to give your address to us.

MERCHANDISE RETURN POLICY & PROCEDURES:

RETURN PERIOD - If a product purchased is not satisfactory, you may return it within 30 days of the actual receipt date for an exchange or refund *(See Non-Returnable Merchandise section below).

DAMAGED, DEFECTIVE or SHIPPING ERROR - Any merchandise received damaged, defective or as a result of a shipping error should be brought to our attention as soon as possible in order to rectify the situation and to direct you in proper return instructions and/or carrier notification.

*NON-RETURNABLE MERCHANDISE - No returns will be accepted on items indicating:

Sale, Clearance or Special Order Merchandise

4-Track Cassette Players

4-Track Transcribers

Software (unless unopened)

Playing Cards (once seal is removed)

Merchandise used on any part of the body: The U.S. Health Department mandates that we are unable to accept merchandise returned that is used on any part of the body (i.e., syringes, thermometers, nail clippers, incontinence items, bath safety items, etc).

Exceptions allowed under this policy are: Defective items, in which case the item will be replaced with the same or nearest similar item based on availability.

Please Note: Shipping/handling charges are non-refundable. Customers are responsible for shipping costs to return merchandise

1. OBTAIN A RETURN AUTHORIZATION NUMBER - Before returning any merchandise, you must contact us for a Return Authorization Number (RMA). Items sent back without an RMA number will be refused and returned to you. You can request an RAM via one of the following:

E-Mail - - - - - - > assistedaccess-nfss@comcast.net

Phone - - - - - - > 800-950-9655 /or/ 847-265-8022 (LOCAL)

Fax - - - - - - - - > 847-265-8044

2. REPACK ALL MERCHANDISE IN ITS ORIGINAL PACKAGING WITH ALL PARTS AND INSTRUCTIONS ENCLOSED. PLEASE BE SURE THAT ALL MERCHANDISE IS IN �LIKE NEW� AND RESELLABLE CONDITION. BE SURE THE ITEMS ARE SHIPPED IN AN OUTER SHIPPING BOX TO MAINTAIN THE QUALITY OF THE ORIGINAL PACKAGING. PLEASE NOTE THAT WE SUGGEST YOU INSURE YOUR PACKAGE, AS WE ARE NOT RESPONSIBLE FOR LOST, UNINSURED PARCELS AND CANNOT ISSUE CREDITS FOR MERCHANDISE NOT RECEIVED.

3. INCLUDE A COPY OF THE INVOICE.

4. MERCHANDISE WILL BE RETURNED TO THE CUSTOMER AT THEIR OWN EXPENSE UNLESS ALL OF THE ABOVE CONDITIONS HAVE BEEN MET.

5. ALL RETURNS SHOULD BE SENT TO FOLLOWING ADDRESS:

ASSISTED ACCESS-NFSS, INC.
ATTN: RETURNS DEPT.
822 PRESTON COURT
LAKE VILLA, IL 60046

*PLEASE ALLOW 2-4 WEEKS FOR YOUR RETURN TO BE PROCESSED. FOR THE STATUS OF A RETURN, PLEASE CONTACT OUR RETURNS DEPARTMENT AT:

ASSISTED ACCESS-NFSS, INC 847-265-8022

Shipping Rates:

Orders Under- - -> $ 25.00 . . .$ 6.95
Orders $ 25.00 to $ 49.99 . . . $ 8.95
Orders $ 50.00 to $ 99.99 . . . $10.95
Orders $100.00 to $199.99 . . $12.95
Orders $200.00 to $299.99 . . $16.95
Orders $300.00 and Over. . . . $20.95

International Orders: Shipping/Handling charges on orders placed for shipment outside of the Contiguous United States will default to $24.00 (U.S. funds) when your order is placed on-line. If this amount does not cover the Shipping/Handling charges for your order to the designated shipping destination, you will be contacted via e-mail in order for us to obtain approval from you for the Shipping/Handling charges that apply to your order.

History of Nationwide Flashing Signal Systems, Inc.(NFSS)

1976 - With the passage of state and county laws requiring homes to be equipped with smoke detectors, the late Howard M. Haines and his wife, Elaine saw a need to make available a light alerting system with smoke detectors, thus NFSS was created. NFSS was the first company in the United States to overcome the barriers deaf and hard of hearing persons had with smoke detectors. Howard and Elaine established NFSS as a mail order electronics business in their home basement (for 7 years) which catered to the needs of the deaf and hard of hearing.
1983 - NFSS, a deaf-owned and operated company, eventually grew and relocated to downtown Silver Spring, Maryland in a new office building. NFSS expanded its product line which included wireless alerting systems (both lighting and auditory) telephone and doorbell systems, baby cry signalers, alarm clocks, TTYs, bed vibratos, pagers, TV decoders and other everyday living accessories, including security alarm systems.
1984 - A new division was added: NFSS Service Center which became one of the largest TTY service centers in the United States.
1985 - Paul S. Haines, the owners' son, was hired as General Manager and was responsible for the daily operation of NFSS and the NFSS Service Center.
1986 - A branch office called NFSS-West was established in Los Angeles, CA.
1987 - NFSS Telestar TTY was the first model that had a 2-line LCD display.
1990 - When the American with Disabilities Act (ADA) became effective, NFSS devices such as TTYs and other accessories became in great demand for public accommodations.
1992 - With the unexpected death of Howard M. Haines, Elaine B. Haines became President and Paul as Vice President. Many people remembered Howard as a pioneer among deaf entrepreneurs, being among the first to set up a business for sales, distribution, and service of TTYs and visual alerting devices. During his 16-year tenure as President, NFSS, Inc. developed a national reputation for excellence in sales and service.
1993 - Elaine B. Haines and her late husband were honored with the prestigious award, "Successful Deaf Entrepreneurs of the Year," selected by the Board of the Deaf and Hard of Hearing Entrepreneurs Council, for their many years of teamwork and mentorship as visionary entrepreneurs in the Deaf Community.
1997 - Upon the retirement of Elaine B. Haines, NFSS, Inc. was sold to James and Richard Kelly. Paul S. Haines continues as General Manager of NFSS. The company now trades as NFSS Communications.

2000 - Now we have made another change. In July we closed our public showroom and converted to a "Mail order / WEB based internet" only company. At the same time we reduced ALL of our prices and have become a Discount provider of all products at a lower price than anyone else, - guaranteed!
2002 - Upon the retirement of James Kelly, NFSS, Inc. was sold to Michael J Tischler III, who is now acting President and Diana J Tischler on as Secretary of NFSS. The company now trades as NFSS Communications-ILL., Inc and operates out of Illinois. NFSS Communications-ILL., Inc continues to provide all products at a lower price!
2004 - Michael and Diana Tischler decided to merge their two companies: NFSS Communications-ILL., Inc and Assisted Access, Inc. in order to provide access to a wider range of assistive devices for daily life at one location. We now have available products for the Deaf/Hard of Hearing, Blind/Low Vision, as well as Home/Health Related items for the Disabled, Aging and those in Rehab.

822 Preston Court / Lake Villa, IL 60046
Toll Free 800-950-9655 V/TTY /or/ Local 847-265-8022
Fax 847-265-8044
WEB Store: www.nfss.com
Email: assistedaccess-nfss@comcast.net